Our name ‘S-E-Q-U’ stands for Service-Excellence-Quality-Unique and, as such, we place a huge emphasis not only on manufacturing high quality aluminium doors, windows and security barrier solutions – but also on our customer-focused approach of providing top quality service to our valued clients. 

In order to ensure that our clients have the best possible experience when working with us, we have formulated a customer-focused service plan:

Find out more about what can expect from the Sequ-Door experience…

  1. Request a FREE quote. 
  2. Our booking administrator will contact you to arrange for a professional sales rep to meet onsite, at a time convenient to you.
  3. On site evaluation and product presentation will then be done in order to better understand and incorporate your needs and ideas, as well as to answer any questions you may have.
  4. A quote is then generated and then sent to you.
  5. If you are happy and the quote is accepted, it must be sent to the office along with a deposit.
  6. You will then be contacted to ensure all your invoicing details are correct.
  7. The installation date is then planned within the agreed lead times and the feasibility of the  proposed time and date is communicated to you.
  8. Unique and special-order materials are ordered ahead of time, while standard product materials are readily kept in stock.
  9. Prior to installation date, pre-installation information regarding the site is obtained from you in order to make the installation more efficient.
  10. Units are then manufactured, quality checked and wrapped in accordance with Sequ-Door’s quality standards.
  11. On the installation date, the installation team will call you and confirm the approximate time of arrival.
  12. The team arrives and commences the installation work. Although installation can be a messy job, we do ensure we do our  best to keep the area neat and tidy in a manner that is conducive to quality workmanship.
  13. Once the installation is complete, the delivery note is signed. Credit card machines can be used to make a payment on site, if required.
  14. Final payment is made once you are completely satisfied. Should there be any queries – they will be dealt with to ensure that you are happy with our products and new secured space.

So, if you’re looking for high quality, beautifully designed products from a company which prides itself in having a flair for
client service – contact Sequ-door for a quote now.